FOR ANY PROBLEMS OR QUALITY WARRANTY, PLEASE FEEL FREE TO LEAVE YOUR MESSAGE TO US, WE WILL BE BACK TO YOU WITHIN 24 HOURS.

Answer

Engineered for adults and youth and adjusted by 360°dial fitting system, VICTGOAL bike helmets are suitable for 22-24'' head size(M/L Size).

Proper helmet fit is vital to the performance of a helmet during an impact. For maximum protection the helmet must fit properly with the chin strap securely fastened and provide adequate peripheral vision.

Measuring the head is only a starting point for the entire sizing procedure. Due to varying shapes, heads that are apparently the same size when measured by a tape may not necessarily fit the same size helmet.

A small metal tape measure or a cloth tape may be used to make your initial measurement. You can also use a string, which can then be laid against a measuring tape.

The circumference of the head should be measured at a point approximately one inch above the eyebrows in front, and at a point in the back of the head that results in the largest possible measurement. Take several measurements. The largest measurement is the one you want to try on first. If you use a balaclava or head sock, always measure and fit the helmet with it on. Use the Bell sizing chart to determine the size that best matches the head measurement. 

If you are looking for buying advices, please turn to our sales expert.





Answer

Please read the manual based on the rear light model


I. Triangle Back Light

  1. Take off the rear light from the helmet;
  2. Remove cover with non-sharp tool
  3. Remove circuit;
  4. Push battery out with non-sharp tool at the back of circuit 
  5. Replace new battery (CR1632 )



II. Diamond Back Light

  1. Take off the rear light from the helmet;
  2. Remove cover with non-sharp tool
  3. Remove circuit;
  4. Push battery out with non-sharp tool at the back of circuit 
  5. Replace new battery (CR 2032 )



III. Circular Dail Back Light 

  1. Take off the paddings behind the rear light
  2. Unscrew & remove the rear light
  3. Unscrew the cover
  4. Remove circuit;
  5. Push battery out with non-sharp tool at the back of circuit 
  6. Replace new battery (CR 2032 )



Learn More :https://victgoal.com/blogs/victgoal-cycling-club/how-to-replace-the-battery-for-victgoal-helmet


It is easy to change the battery for our VICTGOAL Bike Helmet,please share this post to your friend if needed.

We will send you the discount code if you leave your comments in our post.

If there are any problems, please feel free to tell us.






Answer

Please make sure to assemble / disassemble the visor with the correct order.


1. MODEL VA110/VA112/HT-23

Assemble order: 1.→2.→3. (from the middle to both sides )

Disassemble order: 3.→2.→1. (from both sides to the middle)



2. VA123/HT-30

Assemble order: 1.→2.→3. (from the middle to both sides )

Disassemble order: 3.→2.→1. (from both sides to the middle)


Please note that the wrong operation may damage the visor, if you get any problems in assembling the helmet, please read this post or contact with us! We will try our best to help!


Learn More: https://victgoal.com/blogs/victgoal-cycling-club/how-to-assemble-the-visor-to-victgoal-bike-helmet


If you get any problems, please freely let us know!


AnswerAnswerWe can track our order in our order status page. Also we can track the tracking code via https://t.17track.net/

Please contact with us if you need more help and information.


AnswerDeeply sorry for the unexpected delay of the order.
The parcels are under transit, it might be delayed by some factor that is out of our control, such as bad weather, Customs helding, sorting center error,staff shortage,public holiday.,etc

We can track our order with the waybill code via https://t.17track.net .
Please provide us your order number so that we can get more information about your case with our shipping partner. We will urge the shipping company to speed up the transit.

We will provide our solution for your case. Please get in touch with us if you meet any unexpected delay situation.


Answer We can find the product model code in the listing description page, order page and manufacturing label inside the helmet.

If you need helps, just get in touch with us!


Answer

No damage to human factors, one year warranty, life-long maintenance.

Please provide us with pictures, order number and more information so that we can review your case quickly!





Answer

VICTGOAL helmets has a highly adjustable fit system, can be freely adjusted by dail regulator and strapes. 

The helmets might be suitable for your head after easy adjustment.

If you looking for adjusting advice, please contact with us, we will provide our professional suggestion.





Answer

Your helmet can only give you protection if it fits well. Make sure that you try on various sizes to find which one feels both comfortable and secure on your head.

When properly fitted, you helmet will stay in place in the event of a crash or fall.


Step 1
If you have long hair, tie it tightly at the base of your neck to ensure that it does not get in your face or obstruct your helmet from fitting firmly on your head.

Step 2
Place your bike helmet on the top of your head. Ensure that the front of your helmet is low on your forehead, around one or two finger widths above your eyebrows. It should feel comfortable and snug.

Step 3
Pull the straps of your helmet so that they form a “Y” beneath each earlobe. Make sure that the straps are even on both sides, are not twisted, and check that they fit snuggly against your head.

Step 4
Adjust your straps so that the helmet fits properly. They may need to be tightened or loosened to fit correctly. Pull the free end of your strap through the loop and away from your body at the fastener or clip to tighten it. You can slacken the straps by pushing some of the fabric through the loop until it is comfortable.

Step 5
Buckle your strap and check that you can place one finger between your chin and the buckle. You should also be able breathe without feeling any constriction from the helmet. Loosen or tighten the helmet as needed.

Step 6
Do a final test for fit by opening your mouth while looking up with your eyes only. If the helmet pulls down on the top of your head as you look up, it is properly fitted and secure.


If you need more help, please let us know.





Answer

Please take pictures to us with all the items you received, our sales experts will confirm your case then get back to you within 24hrs.

We can resend the missing items to you immediately after confirmation.





Answer

VICTGOAL provides a year quality warranty for our products, if the products arrived in damaged or defective, please contact with us firstly.

Our professional cs team will handle your case within 24hrs.

Please do not worry about it, we will not let our customers suffer any loss.


Leave your message to us with more information, order number and pictures, our expert will get back to you soon.





Answer

VICTGOAL can provide most of the replacement parts for our products.

If the accessories is damaged for your products, please feel free to contact with us,we will confirm the model and damaged part number to help.





Your cart

×