Placing an order
- How Do I Make an Order?
Find your favorite items on any product page, add them to cart and checkout. That's it, it's easy!
- Where is My Confirmation Email?
VICTGOAL Store automatically sends you an Order Confirmation email about the details of your orders and later a Shipping Confirmation email. If you did not receive one, don't worry! You can try these instead:
- Check the spam folder of your email account
- Check your Paypal transaction history (in case you paid with Paypal)
- Or, you may contact us so we can send you an email with your order history (firstname.lastname@example.org)
- Where is My Receipt?
Your VICTGOAL Store invoice is sent to you via email, will serve as your receipt when you make an order.
- What Type of Payment Do You Accept?
On our secure Checkout, you may pay with your Credit Card or Paypal account.
- How Many Orders Can I Make?
You can place as many orders as you want.
- What Happens After I Place My Order?
We will send you an Order Confirmation email. Once your order is shipped, you will receive a Shipping Confirmation email.
- What is Your Guarantee?
VICTGOAL Store offers 100% Customer Satisfaction Guarantee on all its items to make sure that we deliver high quality products all the time. If the goods you receive are flawed otherwise, we offer our customers a 30 day guarantee where we will be sending in a replacement at no additional costs.
- Do You Offer Discount Vouchers or Coupons?
YES! Please sign up to our newsletter to be included in our mailing list for you to be the first to know about super deals, discounts and other promotional.
- Can I Send My Order as a Gift?
ABSOLUTELY! Simply fill in the recipient's name and address in the shipping information field
Shipping, Delivery and Returns
- How long does it take for an order to arrive?
We offer Standard Shipping & Express Shipping, standard shipping may take 1 or 2 more weeks,while express shipping may take less than 1 week.
If you're still not sure, just email us. We're happy to help. (email@example.com)
- Do you ship internationally?
YES! We offer worldwide shipping.
- Do You Offer Free Shipping?
YES! There are some products that include Free Shipping, for each product it is specified in the product page.
- How Do I Track My Order?
For orders within US, we will be providing you with a unique USPS tracking number that you can use to track your shipment. You may enter tracking information in this portal: https://www.usps.com/shipping/trackandconfirm.htm
Please take note that the expected delivery date is provided by the courier, and is subject to change. For questions about the status of your shipment, please contact the courier directly:
PHONE: 1-800-ASK-USPS (1-800-275-8777)
Hours of Operation: Monday-Friday 8 AM-8:30 PM ET, Saturday 8 AM-6 PM ET
Or you can check on the status of your order at any time by emailing the customer support desk at firstname.lastname@example.org
- What is Your Refund Policy?
VICTGOAL Store is committed to making sure that each customer is happy with a purchase. Please contact us and we will be glad to make things right for you!
Contact us at: email@example.com
- What is Your Return Policy?
We don't want to give you more hassles. When there is a mistake on our part, we simply send you the right merchandise without asking you to return the wrong item you've received. You don't have to spend a dime and shipping is totally on us!
You may also ask for an VICTGOAL Store credit that you can use on your next purchase if you don't want us to send you a replacement.
- Wrong Item Received
If you have received an order with the wrong size and/or design – please send us a photo of your order with your order ID and we will use these information to correct your order.
- Damaged Item and Low Quality Print
Please send us a photograph with your order ID and we will use these information to correct your order.
- Missing Orders
If you have not received all of your orders, please send us your order ID and the tracking number to help us locate your item.
- Double Billing
If you ordered one item only and is double-billed, please send us your order ID for us to review and issue a refund.
- Unauthorized Charge
We advise you to contact your local bank for the unauthorized charges which may have been caused by fraud or identity theft. We will be giving you a full refund for this.
Please take note that if you have paid using a credit or debit card, the amount may take 30 days to appear on your statement. If you have paid with a bank account or a Paypal balance, the amount will be credited back immediately to your Paypal balance – showing the original amount and the currency used for the payment. In some cases, you may see a PENDING status which means that we have already issued the full refund and it will take 3-5 days for this to reflect on your Paypal account.
- Wrong Shipping Information (Recipient and/or Address)
VICTGOAL Store can still make the necessary correction/changes to the shipping address you have entered while the order has not been shipped. Changes will not be entered once the package has been sent.
- Wrong Product Information
VICTGOAL Store can still make the necessary correction/changes on your order (quantity, size, material, color, design) while the order has not been shipped. Changes will not be entered once the package has been sent.