Where is my order?
This is our most common question. Orders take between 10-20 days to arrive. Please, click the link here or in the navigation to find out the delivery status of your order.
What is my tracking number?
Tracking will be sent to the email used for your order within 3-7 days of placing your order. If 7 days have passed and you still don't have a tracking number, please contact firstname.lastname@example.org.
Why are some of my Items missing?
We send items from multiple warehouses, this speeds things up but it means that you may get multiple packages. So do not be worried, if some of your orders are “missing items”. These items will come in different packages within the estimated shipping time. You may also contact us for more information.
How long do I have for Order Amendments or Cancelations?
If you need to amend or cancel your order you must contact us within 24 hours so we can make changes.
How do I get support if I am not able to set the item up? Or meet some problems during use?
There are instructions and videos under menu list Support. Please read them first. If there is still a question, please contact email@example.com.
How can I cancel my order?
If you would like to cancel your order you have 24 hours to do so. Contact us immediately if you would like to cancel. After 24 hours has passed, we will not be able to cancel your order since it would have been shipped.
The refund for a canceled order will take 2-5 working days depending on your payment method. Please review our Return Policy.
What if my item arrived damaged?
Over 99% of items are delivered safely to our happy customers. However, one or two occasionally get damaged due to delivery companies not handling our parcels well. If your item has arrived damaged, we apologize for the inconvenience in advance. If this happens, please contact us immediately by email firstname.lastname@example.org and we will resolve the situation as quickly as possible. Please ensure you include:
- Your order number
- A picture of your damaged item
Once we have this information, we will be able to send out a replacement free of charge.
We are committed to minimizing our environmental footprint. We actively promote sustainable practices, such as recycling, reducing waste, and using eco-friendly packaging materials. We also advocate for eco-conscious transportation methods like cycling and promote products made from sustainable materials
We believe in building and supporting the cycling community. We actively engage with local cycling clubs, organizations, and events. We sponsor community rides, races, and fundraisers, fostering a sense of camaraderie and promoting the benefits of cycling for individuals and communities, leading a low-carbon lifestyle.
PHILANTHROPY ANDGIVING BACK
We actively participate in philanthropic initiatives and support charitable organizations that align with our values. Whether it's donating a portion of our profits to local cycling initiativesor contributing to causes that promote social and environmental sustainability, we believe in giving back to the community.
We are committed to providing exceptional customer service and ensuring your satisfaction with your purchase.