Shipping policy

Shipping Policy（Updated）

Shipping Policy – VICTGOAL
Last updated: Feb 3, 2026

At VICTGOAL, we aim to ship orders as quickly as possible and provide tracking for every shipment. Delivery times depend on your destination, product availability, and the carrier network.

1) Order Processing Time

  • Orders are typically processed within 1–3 business days (Mon–Fri, excluding holidays).

  • During peak periods, processing may take slightly longer.

  • You will receive a shipping confirmation email once your order is shipped.

2) Shipping Time (Transit Time)

Shipping time is the time it takes after your order leaves our facility.

A) US Shipping (when shipped from our US warehouse)

  • Estimated delivery: 3–7 business days after shipment

  • Tracking: Provided with every order

B) International Fulfillment (when shipped from overseas fulfillment)

  • Estimated delivery: 10–20 business days after shipment

  • Tracking: Provided with every order

  • Customs: Delivery may take longer due to local customs processing (varies by country).

Note: Some orders may ship from different locations depending on stock availability. If your order contains multiple items, it may ship in separate packages.

3) Tracking Your Order

  • Tracking information is typically emailed after the carrier scans your package.

  • Tracking updates may not appear immediately and can pause between carrier checkpoints.

  • If tracking hasn’t updated for several business days, contact us and we will assist.

4) Shipping Fees

Shipping fees (if applicable) are shown at checkout before you complete payment.

5) Address Accuracy

Please confirm your shipping address before placing an order.
If an order is returned due to an incorrect or incomplete address, you may be responsible for additional shipping charges to reship the package.

6) Delays, Missing Packages & Damaged Items

While we work with reliable carriers, delays can happen due to weather, high shipping volume, carrier disruptions, or customs.

If your package is delayed:

  • Please allow extra time for carrier processing and transit updates.

If your package is marked “delivered” but you can’t find it:

  • Check with household members/neighbors and your local carrier office.

  • Contact us and we will help investigate.

If your order arrives damaged:

  • Contact us as soon as possible with photos of the box and product so we can help resolve it.

7) Contact Us

If you have questions about shipping, tracking, or delivery, please contact our support team:

  • Contact page: /pages/cs
    (Include your order number and the email used at checkout.)